Send WhatsApp template messages and reply within 24 hours
Keep WhatsApp templates and approval status in one place, message a contact from their page and answer customers who write to you.
How it works
4 steps in YuktiBOS.
Where to find it: Email, WhatsApp and SMS (Messages).
Early access. This is built and being rolled out. It needs some set-up first, such as your own keys or accounts, and we onboard it with each business. Ask about it
- Add your provider (WhatsApp Cloud API or Interakt) and phone number ID in Set-up.
- Write a template, submit it where it belongs and record its status when the answer comes. Only approved templates can be sent.
- Open a contact, pick a template and send. If they wrote in the last 24 hours you can also type a free reply.
- Customers' replies appear in the client's Social inbox.
What you get
What comes out of it.
Templates that cannot be sent until approved.
Messages logged on the contact timeline.
Off until you add keys and switch it on.
Who it is for. Teams that already use WhatsApp Business.
You may also know this as: whatsapp business templates, send whatsapp from crm, whatsapp 24 hour window.
Related things you can do
More from Social inbox, WhatsApp and SMS
Want to send WhatsApp template messages and reply within 24 hours?
We are onboarding a small number of businesses for early access. Tell us what you do and what you would like off your plate.