Collect social media messages and comments in one inbox
DMs and comments land in one inbox with a named owner. Save a reply, ignore, resolve or mark as a lead.
How it works
4 steps in YuktiBOS.
Where to find it: Social inbox.
- Open the Social inbox and choose the client.
- Messages go to the named manager, then a social media manager role, then the account manager.
- A person's DMs are grouped; comments are grouped by post and person.
- Choose Save reply, Ignore, Resolve or Mark as lead.
What you get
What comes out of it.
No message with no owner.
Nothing goes to the CRM until a person decides.
WhatsApp messages from customers arrive here too.
Who it is for. Social media managers.
You may also know this as: social media inbox, unified inbox for DMs and comments, manage instagram dms.
Related things you can do
More from Social inbox, WhatsApp and SMS
See it in a use case
Want to collect social media messages and comments in one inbox?
We are onboarding a small number of businesses for early access. Tell us what you do and what you would like off your plate.