Keep WhatsApp and SMS within consent, quiet hours and the 24-hour rule
Record who said yes, honour STOP at once and hold marketing messages through quiet hours.
How it works
4 steps in YuktiBOS.
Where to find it: Messages, Activity.
Early access. This is built and being rolled out. It needs some set-up first, such as your own keys or accounts, and we onboard it with each business. Ask about it
- Record how each person agreed on the Activity tab or their contact page.
- STOP, UNSUBSCRIBE, CANCEL, END, QUIT or OPT OUT on WhatsApp blocks that person on WhatsApp straight away.
- Marketing messages wait out quiet hours (WhatsApp 9 pm to 9 am).
- A message that opens a WhatsApp chat must be an approved template; free text only inside 24 hours.
What you get
What comes out of it.
The same check is made when a message is queued and when it is sent.
A refused step is skipped and the sequence goes on.
START brings someone back.
Who it is for. Anyone messaging customers who wants to stay compliant.
You may also know this as: whatsapp opt in consent, sms stop unsubscribe, quiet hours for messaging.
Related things you can do
More from Social inbox, WhatsApp and SMS
Want to keep WhatsApp and SMS within consent, quiet hours and the 24-hour rule?
We are onboarding a small number of businesses for early access. Tell us what you do and what you would like off your plate.