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Tickets, inbox and messages

Reply to a client ticket within its SLA

Staff filter tickets by status, priority or client, see the SLA due date, reply and change status.

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How it works

4 steps in YuktiBOS.

Where to find it: Tickets.

  1. Open the Tickets list and filter by status, priority or client, or search.
  2. Check the SLA due date.
  3. Open a ticket, reply and change its status.
  4. Tickets assigned to you also show in My work.

What you get

What comes out of it.

A promised response time that is visible.

A link to share your filtered view.

Who it is for. Support and account teams.
Customer support and ticketsFintech and consumer appMarketing agency

You may also know this as: ticketing system with SLA, client support tickets, helpdesk for agencies.

Related things you can do

Let a client raise a ticket and see the answerSet quiet hours and get one daily digest instead of constant alerts

More from Tickets, inbox and messages

The Tickets, inbox and messages featureChat with colleagues and call @Yukti into any conversation

See it in a use case

Handle client requests as tickets with a promised response time

Everything you can do

Want to reply to a client ticket within its SLA?

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